by Mat Dirjish
Artificial intelligence based voice-application company MiaRec is adding a major analytics update to its call recording and quality assurance platform in the form of voice analytics. According to the company, the update integrates multiple applications into a cohesive analytics platform.
The update shows alerts and trending topics based on automatic keyword spotting. MiaRec users can now enhance quality-assurance and compliance efforts via a true voice analytics platform. Designed to extract insightful, business-critical data from human conversations, MiaRec Analytics includes tools for call and employee scoring that allow companies to discover inefficiencies and training needs.
Also part of the update is a PCI-DSS compliance feature that allows data masking in user audio and transcripts. The analytics update will be available tomorrow, September 1, 2021.
Ready to spy on your employees but thirst for greater knowledge? If that’s you, visit the MiaRec website.
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